Frequently
Asked
Questions
We have tried to answer as many of the questions we believe you may have, but if what you need is not here please get in touch with us on our Contact Us form or via Live Chat and we'll be happy to support you.
1
Returns
Thank you for shopping with Groyalti. We hope you love your item!
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In the event you need to return an item you can do so within 28 days of dispatch with any unwanted and unworn items.
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Your return will be processed within 7-10 working days of this reaching our returns address and a refund, or exchange, will be issued within this period.
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We are unable to offer free returns at this time. We strongly encourage using a tracked service and for all customers to retain proof of postage for returns. We cannot be held responsible for any lost returns, and these must be raised to your chosen courier.
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All returns will be checked upon arrival and must have tags attached and be unworn, unwashed and in a resalable condition to be processed. Please ensure your returns form is completed and enclosed in your return parcel for us to process this as efficiently as possible.
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In the unfortunate event that you receive a faulty item, please reach out to us on help@groyalti.co.uk before returning to allow us to investigate this and provide a free return for you.
2
Delivery
We currently offer Standard Delivery at this time, we are looking to introduce Next Day Delivery very soon. Standard Delivery can take up to 7 working days to arrive. If you have any questions about your delivery, or require any support, please contact our Customer Service team in the first instance. You can contact us via Live Chat or our Contact Us form.
3
Customer Service
If you have any questions, concerns or need to speak with us, you can contact us via our Contact Us form at the bottom of the page or you can Live Chat with us using the speech bubble at the bottom right of the page. Our Customer Service Team will be in touch within 48 hours of your query being received.
4
Fitment Information
In the below image, there are 3 models wearing different sizes and the tracksuit is differently fitted for all, showing the versatility of the piece. It is dependant on how you wish for the tracksuit to fit as to which size we would advise you to purchase. Our size guide is for a fitted tracksuit, if you'd prefer a looser fit we would advise sizing up. If you are between sizes, again, we would advise sizing up.
The model in the middle is 5'9, wearing a size S and usually wears a XS-S, giving the tracksuit a semi-relaxed fit.
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The model on the left is 6'1, wearing a size L and usually wears a L-XL, giving the tracksuit a fitted look.
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The model on the right is 5'9, wearing a size XL and usually wears a M-L, giving the tracksuit a baggier fit.
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